Effective date: 6-10-26

Every Audax timepiece is inspected, securely packed and shipped fully insured from our facility in Surat, India. This policy explains how and when your order will reach you.

1. Shipping Charges

Shipping is free on every order, worldwide. There is no minimum order value and nothing extra to pay at checkout.

2. Duties and Taxes Are Included

• India: prices include GST.

• Outside India (USA, UK, EU and all other countries): all import duties and taxes are included in the price you pay at checkout (Delivered Duty Paid). You will not be charged anything on delivery.

• If a courier ever asks you for duties or taxes on an Audax order, please do not pay and contact us immediately at Support@audaxwatches.com

3. Processing Time

Orders are processed and dispatched within 4-5 working days (Monday to Saturday, excluding Indian public holidays). Engraved or personalised pieces may need an extra 2-3 working days.

4. Delivery Times

After dispatch, typical delivery times are:

• India: 5-7 working days

• USA, UK and EU: 8-12 working days

• Rest of the world: 10-15 working days

These are estimates, not guarantees. Customs clearance, local holidays, weather or courier delays can occasionally extend them.

5. Tracking

Once your order ships, you will receive an email SMS/WhatsApp with your tracking number and courier link. You can also track your order from your account under Orders.

6. Secure, Insured Delivery

• Every shipment is fully insured until it is delivered to you.

• A signature may be required on delivery. Please make sure someone is available to receive the parcel.

• We do not ship to PO boxes, APO/FPO addresses or parcel lockers.

7. Check Your Address

Please make sure your shipping address and phone number are complete and correct. We cannot be responsible for delays or losses caused by an incorrect or incomplete address. If you need to change your address, contact us before your order is dispatched.

8. Failed Deliveries

If a parcel cannot be delivered and is returned to us because of an incorrect address, repeated failed attempts or a refused delivery, we will contact you. We can either reship it reshipping charges may apply or refund you, minus the return shipping cost.

9. Damaged, Missing or Lost Parcels

• If your parcel arrives damaged or tampered with, please refuse it if possible, or take photos before opening and contact us within 48 hours of delivery. We recommend recording a short unboxing video.

• If tracking shows your parcel as delivered but you have not received it, contact us within 48 hours. We will open an investigation with the courier.

• If a parcel is confirmed lost in transit, we will send a free replacement or a full refund.

10. Countries We Do Not Ship To

We may be unable to ship to certain countries because of courier or legal restrictions. If your country is not available at checkout, please contact us.

11. Contact Us

Questions about your delivery? We are here to help.

• Email: Support@audaxwatches.com

• Phone / WhatsApp: +91 99200 17007

Shipping & Delivery